Receiving healthcare abroad involves more than booking an appointment. Preparing your medical information, understanding the proposed care and planning follow-up can help you make informed decisions throughout your visit.
This guide explains practical points to consider before travelling, during your consultation and before returning home. Arrangements vary by provider and by the care you need; confirm the details relevant to your visit with the practice.
Use the following points to prepare your questions and check the arrangements for your individual care.
Before travelling, ask whether the practice provides assessment for your condition and which clinician you will see. Describe your main symptoms, existing diagnoses and previous care.
A preliminary discussion can help with planning. The final diagnosis, suitability for a procedure and treatment recommendations depend on medical assessment. No specific test or treatment outcome can be guaranteed in advance.
Bring relevant consultation notes, laboratory results, allergy investigations, imaging reports and hospital discharge summaries. Include a list of medicines with their names, doses and frequency of use.
Tell the clinician about previous serious reactions, other medical conditions and any recent changes in your health. Ask whether translated copies of your records are needed and how to share documents securely before your visit.
Confirm your appointment before finalising travel arrangements. Check current entry requirements with official authorities for your nationality and travel document.
Allow flexibility for investigations, delayed results or additional visits. Ask your treating clinician whether your condition or planned treatment affects travel timing. Confirm accommodation and transport arrangements separately; do not assume they are included in a medical appointment.
Request information about consultation fees, potential investigation costs, accepted payment methods and cancellation conditions. Ask what an estimate includes and what might be charged separately.
Check coverage directly with your insurer before travelling. Ask about planned overseas treatment, exclusions, prior approval and reimbursement documents. Coverage and direct billing should not be assumed. Keep invoices and payment receipts.
Bring your identification document, appointment confirmation and relevant medical records. If insurance information or other registration documents are requested, have these available as well.
Follow the practice’s arrival instructions and confirm the patient’s contact details. For a child, ask which parent or legal guardian documents are needed and arrange for the appropriate adult to attend.
During your appointment, the clinician reviews your symptoms and history and performs an examination as appropriate. Explain your main concerns and what you hope to understand from the visit.
Tests are selected according to clinical need. Ask why a test is recommended, what preparation it requires, when results are expected and how results will be discussed. Some investigations may require a separate visit or another healthcare facility.
Before agreeing to a proposed investigation or treatment, ask about its purpose, expected benefits, relevant risks, alternatives and follow-up requirements.
Request clarification if an explanation or document is unclear. Discuss your questions before signing consent documents. Tell the practice in advance if interpretation support is needed and confirm its availability and cost.
If medication is prescribed, clarify its name, dose, how to take it and the intended duration. Ask which symptoms or side effects should prompt medical advice and whether a review is needed.
Do not change or stop existing prescribed medication without appropriate medical advice. Before returning home, check how prescriptions will be continued locally and whether any rules apply to carrying your medicines across borders.
Ask how your health information will be collected, used and shared, and review the practice’s relevant privacy information. Use the communication channel specified for sending medical documents.
If you want a relative or another person to receive information on your behalf, ask how to record that permission. Confirm the contact details to be used for results, appointment changes and follow-up queries.
Before leaving, request the records relevant to your care, such as test results, a consultation summary, treatment instructions and prescriptions. Clarify which documents are available and in which language.
Ask when pending results will be ready, who to contact with questions and whether another appointment is needed. Confirm whether any remote follow-up is available for your circumstances. Share relevant records with your clinician at home to support continuity of care.
For a medical emergency in Türkiye, call 112. Do not wait for a routine appointment or an email response if you need emergency assistance.
When calling, give your location and describe what has happened. Follow the emergency operator’s instructions.
Official information about emergency health services in Türkiye
Yes. You can contact the practice to discuss appointment availability, the purpose of your visit and preparation requirements. Confirm the booking before finalising travel. Any proposed plan remains subject to medical assessment.
Not necessarily. Ask which services are included in the consultation fee and which are charged separately. Investigations and treatment are recommended according to clinical need.
Coverage depends on your policy, the provider and the care involved. Confirm the details with your insurer and ask the practice about payment and documentation arrangements before your visit.
Tell the practice your preferred language before booking. Ask whether interpretation is available for the consultation and any procedures, and whether it has a separate cost.
The appropriate timing depends on your condition and any investigations or treatment. Ask about the expected schedule and whether further observation or appointments may be necessary.
Contact the practice promptly and describe your concern. Ask about the relevant feedback or complaint procedure and how to obtain information about the next steps. For an emergency, use emergency services rather than waiting for a routine reply.
For questions about services, appointment availability and preparation for care at Prof. Dr. Ahmet Akçay’s practice, please contact us before travelling.
Harbiye Mahallesi, Teşvikiye Caddesi,
No: 37, Floor: 3, Şişli, Istanbul, Türkiye
Opposite City’s Shopping Mall
This page provides general information for planning healthcare in Türkiye. Your diagnosis, investigations, treatment and follow-up are determined individually by the healthcare professional responsible for your care.
Further reading: HealthTürkiye official frequently asked questions.
